Return Policy
Returns & Refund Policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a straightforward return policy to ensure your shopping experience remains positive.
Returns
Eligibility
Items may be returned within 30 days of the delivery date.
Condition
Returned items must be unused, in their original packaging, and in the same condition as when received.
Exceptions
Please note that the following items are non-refundable:
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Sale items
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Gift cards
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Customised or personalised products
How to Initiate a Return
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Contact Us
Email us at returns@yourstore.com with your order number and the reason for your return. -
Receive Instructions
Our support team will provide return instructions and the return address. -
Package the Item
Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. -
Ship the Item
Send the item to the provided return address using a trackable shipping service.
Refunds
Processing Time
Once your return has been received and inspected, we will process your refund within 5 to 7 working days.
Refund Method
Refunds will be issued to the original payment method used at checkout.
Shipping Costs
Original shipping charges are non-refundable. You will be responsible for return shipping costs unless the item was faulty or damaged upon arrival.
Exchanges
If you wish to exchange an item:
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Follow the return process above
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Place a new order for the desired item
Returned items must meet the same eligibility and condition criteria as outlined above.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us immediately at returns@yourstore.com, including your order number and clear photos of the issue.
We will resolve the matter promptly by issuing a refund or sending a replacement, as appropriate.
International Returns
International customers should follow the same return process.
Please be aware that shipping costs and times may vary depending on your location.
Customs Fees
Customers are responsible for any customs duties or taxes incurred when returning items from outside the UK.