Shipping Policy

At Surprise Select, we are committed to delivering your purchases promptly and efficiently. This Shipping Policy outlines our delivery options, processing times, and other important details related to your order.

Shipping Options

Free Standard Shipping – Available on all orders
Standard Delivery – Estimated delivery within 5–7 working days
Express Delivery – Estimated delivery within 2–3 working days (additional charges apply)

Processing Time

Order Handling – Orders are processed within 1–2 working days
Dispatch Notification – You will receive a confirmation email with tracking details once your order is dispatched

Shipping Costs

Free Shipping – Included with all orders
Standard Shipping – Calculated at checkout based on weight and destination
Express Shipping – Calculated at checkout; faster delivery with an additional cost

International Shipping

Global Availability – We offer international shipping worldwide
Delivery Times – May vary depending on the destination
Customs & Duties – Customers are responsible for any customs fees, VAT, or import taxes that may apply

Shipping to P.O. Boxes

Standard Shipping – Available for P.O. Boxes
Express Shipping – Unfortunately, not available for delivery to P.O. Boxes

Tracking Your Order

Once your order is shipped, you’ll receive an email with tracking information
You can also track your order by logging into your account on our website

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please email us at shipping@yourstore.com with your order number and a description of the issue.
We’ll investigate the issue with the courier and offer a replacement or refund as appropriate.